Automotive Service Advisor: Elevate Customer Care

Telle Tire & Auto Service Inc; Springfield (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc in Springfield, MO is seeking a full-time Automotive Service Advisor to consult with customers, recommend services, and document repairs on repair orders. The role emphasizes clear communication, accurate cost estimates, and scheduling to optimize service efficiency.

Qualifications include a high school diploma, 2+ years in customer service or service advisor roles, and knowledge of automotive service and MS Office. Valid driver’s license required.

Qualifications

• High school diploma or equivalent education.
• Two or more years of customer service experience; experience as a service advisor or service writer preferred.
• Knowledge of automotive service, maintenance, and repairs; MS Office products; Basic mathematics.

Responsibilities

• Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs.
• Provide customers with a complete and accurate written cost estimate.
• Communicate realistic promise times to customers and set proper expectations.
• Obtain customer signatures on repair orders and ensure proper documentation.
• Adhere to warranty policies and procedures.
• Accurately document customer concerns, requests, causes, and corrections on repair orders.
• Communicate with team leaders about incoming work and ensure efficient workflow.
• Review inspection reports from technicians and manage technician time efficiently.
• Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements.
• Obtain proper authorization before performing any additional repairs.
• Explain completed work and all charges to customers clearly and effectively.
• Support the Service Department by managing schedules and ordering necessary parts.
• Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability.
• Maintain a clean, safe, and organized work environment.
• Maintain a professional appearance and treat all colleagues with respect.
• Comply with all relevant federal, state, and local regulations.
• Provide excellent written and oral communication to ensure smooth service delivery.

Skills

Customer service

Sales skills

Communication skills

Ethics

Conflict resolution

Leadership

Training willingness

Driving record

Education

High school diploma or equivalent education

Tools

MS Office

Job description

Telle Tire & Auto Service Inc in Springfield, MO is seeking a full-time Automotive Service Advisor to consult with customers, recommend services, and document repairs on repair orders. The role emphasizes clear communication, accurate cost estimates, and scheduling to optimize service efficiency.

Qualifications include a high school diploma, 2+ years in customer service or service advisor roles, and knowledge of automotive service and MS Office. Valid driver’s license required.