Automotive Service Advisor: Customer Care & Repairs

Telle Tire & Auto Service Inc; Eureka (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc in Eureka, MO is seeking an Automotive Service Advisor to consult with customers, recommend services, and document requests on repair orders, ensuring accuracy and clarity.

You will set expectations, schedule services, and work with technicians and parts staff to maintain efficient workflow and high customer satisfaction. A high school diploma and 2+ years of customer service are required; automotive knowledge is a plus.

Qualifications

• High school diploma or equivalent education.
• 2+ years of customer service experience.
• Knowledge of automotive service, maintenance, and repairs.
• Familiarity with basic mathematics.
• MS Office proficiency.

Responsibilities

• Assist customers by recommending services and documenting requests on repair orders.
• Provide complete written cost estimates and communicate realistic timelines.
• Schedule services and manage workflow with technicians and parts.
• Explain work performed and charges to customers clearly.
• Maintain a clean, safe work environment and professional appearance.
• Adhere to policies and maintain accurate records.

Skills

Customer service

Sales

Communication

Leadership

Training

Time management

Education

High school diploma or equivalent

Tools

MS Office

Job description

Telle Tire & Auto Service Inc in Eureka, MO is seeking an Automotive Service Advisor to consult with customers, recommend services, and document requests on repair orders, ensuring accuracy and clarity.

You will set expectations, schedule services, and work with technicians and parts staff to maintain efficient workflow and high customer satisfaction. A high school diploma and 2+ years of customer service are required; automotive knowledge is a plus.