Automotive Service Advisor - Earn $36k-$125k, Customer-Focused

Sonic Automotive, Inc.; Pensacola (FL); On-site; USD 36,000 - 125,000; Full time

Job summary

Sonic Automotive, Inc. via Pensacola Honda in Pensacola, FL, is seeking a Customer Service Associate to join our dealership team.

You will schedule service appointments, greet customers, provide written labor and parts estimates, and manage progress updates while explaining costs and timelines. A high school diploma and dealership experience are required, with ASE certification preferred for advancement.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for hours per customer repair order written.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Skills

Customer service

Communication

Scheduling

Sales support

Education

High school diploma or equivalent

Tools

ASE certification

Job description

Sonic Automotive, Inc. via Pensacola Honda in Pensacola, FL, is seeking a Customer Service Associate to join our dealership team.

You will schedule service appointments, greet customers, provide written labor and parts estimates, and manage progress updates while explaining costs and timelines. A high school diploma and dealership experience are required, with ASE certification preferred for advancement.