Automotive Service Advisor — Drive Revenue & Loyal Customers

AutoNation Inc; Fremont (CA); On-site; USD 22,000 - 78,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Associate vehicle discounts

YouDecide deals

DRVPNK cancer charities

Job summary

AutoNation is seeking a Service Advisor to join our nationwide service team. You’ll be the go-between for Service Technicians and customers, explaining recommendations in clear language and identifying up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, determine needs from walk-arounds and test drives, and produce repair orders with transparent cost and time estimates. A high school diploma and strong communication are required; commission earnings offer

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Experience and desire to work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Sales skills

Communication

Organizational skills

Tech savvy

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide service team. You’ll be the go-between for Service Technicians and customers, explaining recommendations in clear language and identifying up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, determine needs from walk-arounds and test drives, and produce repair orders with transparent cost and time estimates. A high school diploma and strong communication are required; commission earnings offer