Car Service Concierge & Advisor

Liberty Super Stores; Rapid City (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Supplemental insurance

401(k) retirement plan

Job summary

Liberty Superstores in Rapid City, SD is seeking a Service Advisor to be the friendly liaison between customers and our service technicians. You will greet clients, gather details, and present clear repair estimates while guiding them through recommended services.

The role emphasizes accuracy, communication, and delivering a smooth car-care experience. At Liberty, you’ll manage appointments, convey repair status updates to customers, and ensure invoices match the work performed.

Qualifications

• Minimum two years experience as a Service Advisor.
• Two years of customer service experience is required.
• One to two years of service advisor experience is preferred.
• A high school diploma or equivalent preferred.
• Must hold and maintain a valid driver’s license.

Responsibilities

• Answer calls warmly and gather customer details.
• Provide written labor and parts estimates with recommended services.
• Schedule and confirm customer appointments and repair estimates.
• Handover repair orders to technicians with accuracy.
• Update customers on repair status and communicate changes.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Liberty Superstores in Rapid City, SD is seeking a Service Advisor to be the friendly liaison between customers and our service technicians. You will greet clients, gather details, and present clear repair estimates while guiding them through recommended services.

The role emphasizes accuracy, communication, and delivering a smooth car-care experience. At Liberty, you’ll manage appointments, convey repair status updates to customers, and ensure invoices match the work performed.