Automotive Service Advisor: Customer Liaison & Repairs

Camp Chevrolet Cadillac; Round Rock (TX); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Résumé du poste

KIA of Round Rock is seeking a Service Advisor to initiate automotive service, identify issues, confirm warranty coverage, and develop accurate repair estimates that meet customer needs. You will serve as the communication bridge between customers and technicians, write repair orders, obtain approvals, present options, and track timing and costs.

Ideal candidates have strong customer service, basic mechanical knowledge, a valid driver's license, and high school diploma or equivalent; prior

Qualifications

• Experience as a Service Advisor preferred.
• Prior automotive technician experience a plus.
• Valid driver’s license in your state of residence.

Responsabilités

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Connaissances

Customer service

Team player

Mechanical understanding

Formation

High School diploma or equivalent

Description du poste

KIA of Round Rock is seeking a Service Advisor to initiate automotive service, identify issues, confirm warranty coverage, and develop accurate repair estimates that meet customer needs. You will serve as the communication bridge between customers and technicians, write repair orders, obtain approvals, present options, and track timing and costs.

Ideal candidates have strong customer service, basic mechanical knowledge, a valid driver's license, and high school diploma or equivalent; prior