Automotive Service Advisor: Customer Experience & Repairs

Keller Motors; Hanford (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaborative team

Impact on customer satisfaction

Job summary

Keller Motors seeks a knowledgeable service advisor to be the primary contact for guests needing vehicle maintenance and repairs. You will guide customers from check-in to pickup, explain estimates, and coordinate with technicians for timely, high-quality work.

Ideal candidates communicate clearly, build trust with customers, and deliver exceptional service in a fast-paced environment while maintaining accurate records and collaborating with parts and service teams.

Qualifications

• Experience in automotive service advising or customer-facing roles.
• Ability to explain technical information in simple terms.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort using scheduling tools and service management software.
• Valid driver’s license may be required.

Responsibilities

• Greet customers promptly and professionally, listen to concerns, and document vehicle service needs accurately.
• Prepare repair orders, estimate labor and parts requirements, and communicate recommended services clearly.
• Coordinate with technicians to review diagnoses, repair timelines, and completion status.
• Keep customers informed throughout the service process regarding approvals, updates, delays, and completion times.
• Explain completed repairs, maintenance recommendations, and invoice details in a clear and courteous manner.
• Maintain accurate records of customer interactions, vehicle history, repair authorizations, and follow-up needs.
• Support scheduling, appointment management, and workflow coordination within the service department.
• Address customer questions and concerns with professionalism, empathy, and a solutions-oriented approach.
• Work closely with parts and service teams to help ensure timely ordering and delivery of needed components.
• Follow all company policies, safety practices, and service standards to support a high-quality customer experience.

Skills

Communication skills

Organizational skills

Multitasking

Computer literacy

Customer service

Tools

Service management software

Job description

Keller Motors seeks a knowledgeable service advisor to be the primary contact for guests needing vehicle maintenance and repairs. You will guide customers from check-in to pickup, explain estimates, and coordinate with technicians for timely, high-quality work.

Ideal candidates communicate clearly, build trust with customers, and deliver exceptional service in a fast-paced environment while maintaining accurate records and collaborating with parts and service teams.