Service Advisor - Customer‑Focused with Great Benefits

Ken Garff Automotive Group; Webster (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k match

Wellness PTO

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D

Life Insurance

HSA/FSA

Parental Leave

Year-end bonus

Employee discounts

Job summary

Ken Garff Automotive Group's Big Star Dodge dealership is seeking a Service Advisor who can greet customers promptly, listen to needs, provide accurate estimates, schedule repairs, and communicate clearly throughout the service process.

This role emphasizes exceptional customer service, teamwork, and attention to detail in a fast-paced automotive environment, with a focus on building trust and delivering a positive guest experience.

Qualifications

• Friendly, cooperative demeanor and ability to connect with others.
• Unselfish and approachable with a preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Accommodating and analytical, while producing precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to inquiries and requests, identifying service needs, resolving concerns, and selling additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer calls promptly and courteously, aiming to satisfy inquiries.
• Review completed work and recommendations and collect payments from customers.
• Proficient knowledge in Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair orders, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Skills

Friendly demeanor

People skills

Relationship building

Team player

Attention to detail

Job description

Ken Garff Automotive Group's Big Star Dodge dealership is seeking a Service Advisor who can greet customers promptly, listen to needs, provide accurate estimates, schedule repairs, and communicate clearly throughout the service process.

This role emphasizes exceptional customer service, teamwork, and attention to detail in a fast-paced automotive environment, with a focus on building trust and delivering a positive guest experience.