Automotive Service Advisor: Customer-Focused Repairs

Volkswagen of Corpus Christi; Corpus Christi (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits for eligible employees

Job summary

Volkswagen of Corpus Christi is seeking a Service Advisor to greet customers, discuss vehicle concerns, and manage repair orders in a fast-paced dealership environment.

The role emphasizes clear communication, organization, and the ability to explain maintenance options while coordinating with technicians and management. Prior sales or customer service experience is valued, and training is provided for automotive processes.

Qualifications

• Previous sales, retail, and/or customer service experience
• Highly organized and able to prioritize without constant supervision
• Self-disciplined, self-motivated, and accountable
• Able to work in a fast-paced environment while being pulled in multiple directions
• Strong follow-through and attention to detail
• Clear, professional communication skills
• Comfortable explaining options and making service recommendations
• Able to remain calm and professional under pressure
• Comfortable using computers, texting, and email
• Willing to learn automotive maintenance, repairs, and Volkswagen processes
• Valid driver’s license and acceptable driving record
• Available to work Saturdays as scheduled

Responsibilities

• Greet customers and discuss their vehicle concerns
• Accurately document customer concerns and prepare repair orders
• Review technician inspections, estimates, and repair timelines
• Explain recommended maintenance and repairs clearly
• Help customers understand their options and make informed decisions
• Obtain authorization before additional work is performed
• Keep customers updated throughout the repair process
• Coordinate with technicians, parts personnel, and service management
• Follow up with customers and help resolve concerns
• Maintain accurate records and close repair orders promptly
• Manage multiple customers, repair orders, calls, texts, and deadlines throughout the day

Skills

Customer service experience

Organized & prioritizes

Self-motivated & accountable

Thrives in fast-paced env

Attention to detail

Clear communication

Explain service options

Calm under pressure

Tech savvy (computers/texts/email)

Willing to learn automotive

Valid driver's license

Saturday availability

Job description

Volkswagen of Corpus Christi is seeking a Service Advisor to greet customers, discuss vehicle concerns, and manage repair orders in a fast-paced dealership environment.

The role emphasizes clear communication, organization, and the ability to explain maintenance options while coordinating with technicians and management. Prior sales or customer service experience is valued, and training is provided for automotive processes.