Automotive Service Advisor

Volkswage; Corpus Christi (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Hands-on training

Competitive pay

Benefits

Career growth

Job summary

Volkswagen Corpus Christi is seeking a Service Advisor who is organized and capable of managing a busy workload. We will train the right person even if automotive experience is limited.

The role involves greeting customers, documenting concerns, reviewing inspections and estimates, explaining maintenance options, and coordinating with technicians to ensure timely service. We value strong communication and a willingness to learn Volkswagen processes.

Qualifications

• Previous sales, retail, and/or customer service experience.
• Highly organized and able to prioritize without constant supervision.
• Self-disciplined, self-motivated, and accountable.
• Able to work in a fast-paced environment while handling multiple tasks.
• Strong follow-through and attention to detail.
• Clear, professional communication skills.
• Comfortable explaining options and making service recommendations.

Responsibilities

• Greet customers and discuss vehicle concerns
• Accurately document concerns and prepare repair orders
• Review technician inspections, estimates, and repair timelines
• Explain recommended maintenance and repairs clearly
• Help customers understand options and make informed decisions
• Obtain authorization before additional work is performed
• Keep customers updated throughout the repair process
• Coordinate with technicians, parts personnel, and service management
• Follow up with customers and help resolve concerns
• Maintain accurate records and close repair orders promptly
• Manage multiple customers, repair orders, calls, texts, and deadlines

Skills

Customer service

Sales

Organization

Communication

Multitasking

Computer literacy

Valid driver’s license

Tools

CRM software

Job description

Volkswagen of Corpus Christi is a family-owned and operated dealership that has served the Coastal Bend for more than 16 years. We are hiring a Service Advisor who is organized, self-disciplined, self-motivated, and able to manage a busy workload.

Automotive experience is helpful but not required—we will train the right person. Candidates must have prior sales, retail, and/or customer service experience and be comfortable explaining service recommendations to customers.

Responsibilities

• Greet customers and discuss their vehicle concerns
• Accurately document customer concerns and prepare repair orders
• Review technician inspections, estimates, and repair timelines
• Explain recommended maintenance and repairs clearly
• Help customers understand their options and make informed decisions
• Obtain authorization before additional work is performed
• Keep customers updated throughout the repair process
• Coordinate with technicians, parts personnel, and service management
• Follow up with customers and help resolve concerns
• Maintain accurate records and close repair orders promptly
• Manage multiple customers, repair orders, calls, texts, and deadlines throughout the day

What We’re Looking For

• Previous sales, retail, and/or customer service experience
• Highly organized and able to prioritize without constant supervision
• Self-disciplined, self-motivated, and accountable
• Able to work in a fast-paced environment while being pulled in multiple directions
• Strong follow-through and attention to detail
• Clear, professional communication skills
• Comfortable explaining options and making service recommendations
• Able to remain calm and professional under pressure
• Comfortable using computers, texting, and email
• Willing to learn automotive maintenance, repairs, and Volkswagen processes
• Valid driver’s license and acceptable driving record
• Available to work Saturdays as scheduled

Experience in automotive service, retail, hospitality, restaurants, insurance, wireless sales, or another fast-paced customer-facing position can be a good fit for this role.

We offer:

• hands‑on training
• competitive performance-based pay
• benefits for eligible employees
• an opportunity to build a long‑term career in the automotive industry