Auto Service Advisor – Customer Liaison & Solutions

Access Ford of Corpus Christi; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Training by industry experts

Medical, dental & vision

Paid holidays & PTO

Disability insurance

401(k)

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Access Ford of Corpus Christi is seeking a Service Advisor to act as the communication bridge between customers and technicians, ensuring needs are understood and the right services are recommended. You will thrive in a fast-paced automotive retail environment, building lasting relationships with customers and fellow team members.

We provide comprehensive training, competitive pay with incentives, and a full benefits package including medical, dental and vision, paid holidays, disability and

Qualifications

• Experience in a customer-facing role that demands a positive mindset.
• Team player focused on providing exemplary customer service.
• Basic understanding of automobiles is helpful.
• Able to adapt to an ever-changing fast-paced retail environment.
• Valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Skills

Customer service

Relationship building

Communication

Education

High School diploma or equivalent

Job description

Access Ford of Corpus Christi is seeking a Service Advisor to act as the communication bridge between customers and technicians, ensuring needs are understood and the right services are recommended. You will thrive in a fast-paced automotive retail environment, building lasting relationships with customers and fellow team members.

We provide comprehensive training, competitive pay with incentives, and a full benefits package including medical, dental and vision, paid holidays, disability and