Automotive Service Advisor — Customer‑Focused & Growth‑Oriented

Grubbs Wichita Falls; Wichita Falls (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

PTO

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Short-term disability

Long-term disability

401(k) with company match

Pet insurance

Job summary

Grubbs Wichita Falls is seeking an Automotive Service Advisor to be the first contact for customers needing maintenance or repairs. You will listen to concerns, assess issues, and coordinate service appointments with our tech team.

You will prepare accurate estimates, explain the charges, and keep customers informed throughout the service process. A strong customer service mindset and knowledge of automotive systems are essential.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.
• Ability to work under pressure and resolve conflicts.

Responsibilities

• Greet customers and inspect vehicles to identify issues.
• Schedule service appointments and coordinate with technicians.
• Prepare labor and parts estimates and explain them.
• Maintain service records and process invoices.
• Stay updated on automotive technology and advise customers.
• Educate customers on maintenance and preventive care.

Skills

Customer service

Communication skills

Organizational skills

Diagnostics knowledge

Maintenance knowledge

Conflict resolution

Tools

Automotive service software

Job description

Grubbs Wichita Falls is seeking an Automotive Service Advisor to be the first contact for customers needing maintenance or repairs. You will listen to concerns, assess issues, and coordinate service appointments with our tech team.

You will prepare accurate estimates, explain the charges, and keep customers informed throughout the service process. A strong customer service mindset and knowledge of automotive systems are essential.