Automotive Service Advisor

GRUBBS Family of Dealerships; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Job summary

A family-driven automotive dealership in Tulsa is seeking an Automotive Service Advisor. The ideal candidate will have proven experience in customer service and strong communication skills. This role involves greeting customers, preparing cost estimates, and coordinating service appointments. The dealership offers competitive pay, paid time off, and various insurance benefits. Suitable for those looking to build a rewarding career in the automotive industry.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong customer service and communication skills are essential.
• Excellent organizational and multitasking abilities required.
• Proficiency in automotive systems and diagnostics needed.
• Knowledge of vehicle maintenance and repair processes necessary.
• Ability to work well under pressure and resolve conflicts effectively.

Responsibilities

• Greet customers and conduct initial inspections of vehicles.
• Schedule service appointments and coordinate with technicians.
• Prepare accurate cost estimates for labor and parts.
• Create and maintain detailed service records and documentation.
• Educate customers on maintenance and care requirements.
• Follow up with customers during and after service to ensure satisfaction.
• Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
• Explain estimates to customers, addressing any questions or concerns they may have.
• Create and maintain detailed service records and documentation.
• Process invoices and payments accurately.
• Stay updated on automotive technology and service trends.
• Provide basic technical advice to customers when appropriate.
• Educate customers on maintenance and care requirements to prolong vehicle lifespan.
• Recommend preventive maintenance based on vehicle history and manufacturer guidelines.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Automotive systems knowledge

Diagnostics proficiency

Tools

Automotive service software

Job description

About Us

Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities—so you can build a rewarding career in automotive service and sales while making a real impact every day.

Why Join Grubbs

• Competitive pay based on experience & certifications
• Weekly Pay
• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• 401(k) with Company Match
• Pet Insurance

Key Responsibilities

• Customer Interaction:
  • Greet customers and conduct initial inspections of vehicles to understand issues.
  • Listen carefully to customer concerns and document them accurately.
  • Provide explanations and recommendations regarding repairs and maintenance.
• Service Coordination:
  • Schedule service appointments and ensure efficient use of workshop resources.
  • Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
  • Follow up with customers during and after service to ensure satisfaction.
• Estimation and Quoting:
  • Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
  • Explain estimates to customers, addressing any questions or concerns they may have.
• Documentation and Administrative Tasks:
  • Create and maintain detailed service records and documentation.
  • Process invoices and payments accurately.
  • Technical Knowledge and Support:
    • Stay updated on automotive technology and service trends.
    • Provide basic technical advice to customers when appropriate.
  • Customer Education:
    • Educate customers on maintenance and care requirements to prolong vehicle lifespan.
    • Recommend preventive maintenance based on vehicle history and manufacturer guidelines.

  Required Skills and Qualifications

  • Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
  • Strong customer service and communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in automotive systems and diagnostics.
  • Knowledge of vehicle maintenance and repair processes.
  • Ability to work well under pressure and resolve conflicts effectively.

  Preferred Qualifications

  • Familiarity with automotive service software and tools.
  • Sales experience or ability to upsell services and products.

  Working Conditions

  • Typically works in a dealership or automotive repair shop environment.
  • May require occasional lifting of heavy objects and prolonged standing.

  Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.