Automotive Service Advisor — Customer‑Focused & Growth‑Oriented

Hendrick Automotive Group

United States

On-site

USD 40,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Bonuses

Onboarding programs

College Scholarship Program

401(k) with Company Match

Healthcare - NO COST Employee

Paid time off

Life Insurance

Training & recognition programs

Job summary

Hendrick Automotive Group is seeking an experienced Service Advisor at the Stevenson-Hendrick Honda Wilmington location to welcome customers, assess maintenance needs, and provide accurate repair estimates. You will coordinate with technicians, schedule service appointments, and communicate clearly about recommended services and warranties.

The role emphasizes exceptional customer service, teamwork with the service team, and adherence to safety and company policies.

Qualifications

Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.