Automotive Service Advisor (Honda Dealership)

hendrick; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

401(k) Match

Medical - No Cost

Paid Time Off

Training & Development

Career Growth

Employee Recognition

Job summary

Stevenson-Hendrick Honda Wilmington is seeking an experienced Service Advisor to warmly guide customers through vehicle maintenance and repair discussions. You will work with technicians to identify required services, explain estimates, and schedule appointments, ensuring accurate cost projections and superior customer care.

The ideal candidate has automotive or customer service experience, strong interpersonal skills, and familiarity with shop operations and basic parts/labor estimation.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.

Education

High School Diploma

Tools

Dealership Management System

Microsoft Office

Job description

Stevenson-Hendrick Honda Wilmington

About the Employer

Hendrick Automotive Group is seeking an experienced Automotive Service Professional who is passionate about customer service and has a proven track record of success in a business environment. As the first point of contact for our clients in the dealership service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.

Location: 6720 Market Street, Wilmington, North Carolina 28405

Summary

Ideal candidates should have knowledge of the mechanical operations of vehicles. You will be responsible for advising customers on vehicle maintenance, recommending warranty protections and potential cost savings, scheduling service appointments, and providing accurate repair estimates for labor/parts.

Benefits

Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage.

• Rewarding performance-based pay plans and bonuses
• Service Advisor Onboarding Programs
• College Scholarship Program
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• 100% Paid Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
• Successful Team approach with Doing Business the Right Way Focus!

Essential Duties and Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience:

• o Accounting
• √ Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience:

• o up to 3 years
• √ 3-5 years
• o 5+ years

Education/Experience:Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:√ Valid Driver's Licenseo Automobile Salesperson License

Computer Skills: Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.