Automotive Service Advisor — Customer-Focused, Growth‑Oriented

Capitol Tire and Service; Madison (WI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company paid medical and dental

Paid vacations

Paid birthday

401k

Paid life insurance

Family run business

Very competitive wages

Job summary

Capitol Tire and Service is seeking a friendly Service Advisor in Madison, WI. You will greet customers, assess vehicle needs, and write service orders while coordinating with technicians to ensure timely repairs. Provide accurate estimates and explain options, then schedule appointments and keep customers updated on progress.

We value strong communication, attention to detail, and teamwork. Compensation starts with competitive wages, plus a beneficial benefits package typical for family-run

Qualifications

• Experience in customer service and strong communication is required.
• Ability to estimate costs and explain options clearly to customers.
• Detail-oriented with good computer and scheduling skills.

Responsibilities

• Greet customers and assess vehicle needs.
• Write clear service orders and coordinate with technicians.
• Provide honest repair estimates and explain options to customers.

Skills

Customer service

Communication

Attention to detail

Tools

CRM software

MS Office

Job description

Capitol Tire and Service is seeking a friendly Service Advisor in Madison, WI. You will greet customers, assess vehicle needs, and write service orders while coordinating with technicians to ensure timely repairs. Provide accurate estimates and explain options, then schedule appointments and keep customers updated on progress.

We value strong communication, attention to detail, and teamwork. Compensation starts with competitive wages, plus a beneficial benefits package typical for family-run