Automotive Service Advisor | Weekend Off, Customer Focus

Capitol Tire and Service; Madison (WI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Capitol Tire and Service is seeking a Service Advisor in Madison, WI. You will greet customers, assess vehicle needs, and write clear service orders while coordinating with technicians to ensure timely repairs.

You will provide honest estimates, explain options, schedule appointments, and keep customers updated on progress. A friendly, reliable team player with strong communication and cost-estimation skills is valued.

Qualifications

• Strong focus on customer service.
• Good communication skills.
• Attention to detail.
• Computer skills and ability to estimate costs accurately.
• Enthusiastic, reliable, and team player.

Responsibilities

• Greet customers, assess vehicle needs, and write clear service orders.
• Work closely with technicians to ensure repairs are completed efficiently and on time.
• Provide honest repair estimates and explain options to customers.
• Schedule appointments and manage the workflow.
• Keep customers updated on repair status and recommend additional services when appropriate.
• Handle concerns professionally and with a smile.

Skills

Customer service

Communication

Attention to detail

Computer skills

Cost estimation

Job description

Capitol Tire and Service is seeking a Service Advisor in Madison, WI. You will greet customers, assess vehicle needs, and write clear service orders while coordinating with technicians to ensure timely repairs.

You will provide honest estimates, explain options, schedule appointments, and keep customers updated on progress. A friendly, reliable team player with strong communication and cost-estimation skills is valued.