Automotive Service Advisor - Customer-First Growth & Training

Grubbs Acura Tulsa; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

PTO

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Job summary

Grubbs Automotive is seeking an Automotive Service Advisor in a dealership setting to greet customers, understand vehicle issues, and coordinate service appointments. You will provide accurate estimates, explain repairs, and maintain clear communication throughout the service process.

The role emphasizes strong customer service, knowledge of automotive systems, and the ability to upsell services when appropriate within a supportive team environment.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.
• Knowledge of vehicle maintenance and repair processes.

Responsibilities

• Greet customers and conduct initial inspections of vehicles to understand issues.
• Listen carefully to customer concerns and document them accurately.
• Provide explanations and recommendations regarding repairs and maintenance.
• Schedule service appointments and ensure efficient use of workshop resources.
• Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
• Follow up with customers during and after service to ensure satisfaction.

Skills

Customer Service

Communication

Organizational Skills

Diagnostics

Vehicle Maintenance

Tools

Service Software

Job description

Grubbs Automotive is seeking an Automotive Service Advisor in a dealership setting to greet customers, understand vehicle issues, and coordinate service appointments. You will provide accurate estimates, explain repairs, and maintain clear communication throughout the service process.

The role emphasizes strong customer service, knowledge of automotive systems, and the ability to upsell services when appropriate within a supportive team environment.