Automotive Service Advisor: Customer-Focused & Growth

Grubbs; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Job summary

Grubbs Automotive is seeking an Automotive Service Advisor to be the first point of contact for customers needing maintenance or repairs. You will listen to concerns, understand issues, and coordinate service appointments while ensuring excellent communication and accurate estimates.

The role emphasizes customer service, coordination with technicians, and providing clear explanations and recommendations for repairs and maintenance, supporting a rewarding career path at Grubbs.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.
• Knowledge of vehicle maintenance and repair processes.

Responsibilities

• Greet customers and inspect vehicles to understand issues.
• Document customer concerns accurately and explain repairs.
• Schedule service appointments and manage workshop resources.

Skills

Customer service

Communication skills

Organizational skills

Diagnostics knowledge

Automotive systems

Tools

Automotive service software

Job description

Grubbs Automotive is seeking an Automotive Service Advisor to be the first point of contact for customers needing maintenance or repairs. You will listen to concerns, understand issues, and coordinate service appointments while ensuring excellent communication and accurate estimates.

The role emphasizes customer service, coordination with technicians, and providing clear explanations and recommendations for repairs and maintenance, supporting a rewarding career path at Grubbs.