Automotive Service Advisor - Customer-Focused Growth

Hendrickcars; Kansas City (MO); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Hendrick Lexus Kansas City is seeking a service advisor to help customers identify required maintenance and explain service options. You will collaborate with technicians, prepare itemized estimates, and schedule service appointments to ensure timely vehicle repairs.

Strong communication and customer-service skills are essential. Applicants should have automotive or customer service experience, knowledge of vehicle operations, and proficiency with standard office software.

Competenze

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Mansioni

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.

Conoscenze

Customer service

Communication

Interpersonal skills

Attention to detail

Formazione

High School Diploma

Associate Degree

Strumenti

Dealership Management System

Microsoft Office

Descrizione del lavoro

Hendrick Lexus Kansas City is seeking a service advisor to help customers identify required maintenance and explain service options. You will collaborate with technicians, prepare itemized estimates, and schedule service appointments to ensure timely vehicle repairs.

Strong communication and customer-service skills are essential. Applicants should have automotive or customer service experience, knowledge of vehicle operations, and proficiency with standard office software.