Automotive Service Advisor: Customer Focus & Growth

Myers Auto Group; Spring Hill (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) with company match

Employee vehicle discounts

Career advancement training

Job summary

Ford Spring Hill in Spring Hill, FL is seeking an experienced Service Advisor to join our fast-paced auto service team. You will greet customers, document vehicle concerns, and coordinate with technicians to deliver accurate repairs and timely updates.

We value strong communication, a professional appearance, and a customer-first mindset. The role includes competitive pay, benefits, PTO, 401(k), and employee vehicle discounts, with opportunities for ongoing training and career advancement.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Experience with Reynolds & Reynolds dealership management software is preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Listen to customer concerns and accurately document vehicle symptoms and repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Prepare repair orders and communicate effectively with technicians regarding customer concerns.
• Keep customers informed throughout the repair process, including status updates, additional repair recommendations, and estimated completion times.
• Review completed repairs with customers and ensure all questions are answered before vehicle delivery.
• Build strong customer relationships to encourage repeat business and customer retention.
• Meet productivity, customer satisfaction, and sales goals established by dealership management.

Skills

Customer service

Communication

Multitasking

Tools

Reynolds & Reynolds

Job description

Ford Spring Hill in Spring Hill, FL is seeking an experienced Service Advisor to join our fast-paced auto service team. You will greet customers, document vehicle concerns, and coordinate with technicians to deliver accurate repairs and timely updates.

We value strong communication, a professional appearance, and a customer-first mindset. The role includes competitive pay, benefits, PTO, 401(k), and employee vehicle discounts, with opportunities for ongoing training and career advancement.