SERVICE ADVISOR

Myers Auto Group; Spring Hill (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) with company match

Employee vehicle discounts

Career advancement training

Job summary

Ford Spring Hill in Spring Hill, FL is seeking an experienced Service Advisor to join our fast-paced auto service team. You will greet customers, document vehicle concerns, and coordinate with technicians to deliver accurate repairs and timely updates.

We value strong communication, a professional appearance, and a customer-first mindset. The role includes competitive pay, benefits, PTO, 401(k), and employee vehicle discounts, with opportunities for ongoing training and career advancement.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Experience with Reynolds & Reynolds dealership management software is preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Listen to customer concerns and accurately document vehicle symptoms and repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Prepare repair orders and communicate effectively with technicians regarding customer concerns.
• Keep customers informed throughout the repair process, including status updates, additional repair recommendations, and estimated completion times.
• Review completed repairs with customers and ensure all questions are answered before vehicle delivery.
• Build strong customer relationships to encourage repeat business and customer retention.
• Meet productivity, customer satisfaction, and sales goals established by dealership management.

Skills

Customer service

Communication

Multitasking

Tools

Reynolds & Reynolds

Job description

Job Details: Job Location: Ford Spring Hill - SPRING HILL, FL 34606; Job Category: Automotive Service Advisor – Ford Spring Hill

Join the Team at Ford Spring Hill!

Ford Spring Hill is seeking an experienced, customer-focused Service Advisor to join our growing service team. If you have a passion for customer service, enjoy working in a fast-paced environment, and have dealership service experience, we'd love to hear from you.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Listen to customer concerns and accurately document vehicle symptoms and repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Prepare repair orders and communicate effectively with technicians regarding customer concerns.
• Keep customers informed throughout the repair process, including status updates, additional repair recommendations, and estimated completion times.
• Review completed repairs with customers and ensure all questions are answered before vehicle delivery.
• Build strong customer relationships to encourage repeat business and customer retention.
• Meet productivity, customer satisfaction, and sales goals established by dealership management.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Experience with Reynolds & Reynolds dealership management software is preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

We Offer

• Competitive compensation
• Medical, dental, and vision benefits (for eligible employees)
• Paid time off and holidays
• 401(k) with company match
• Employee vehicle purchase and service discounts
• Ongoing training and opportunities for career advancement

Pre-Employment Requirements

• Acceptable background check
• Pre-employment drug screening (Drug-Free Workplace)

Ford Spring Hill is a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.