Automotive Service Advisor – Customer-First Service & Estimates

L0399 Suburban Chevrolet Cadillac of Ann Arbor; Ann Arbor (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Lithia Motors in Ann Arbor is seeking a Service Advisor to greet customers, identify service needs, and coordinate repairs through the ADP system. You will communicate costs and timelines, conduct vehicle walkarounds, and obtain customer approvals for maintenance and additional services.

In this role, you’ll manage repair orders, dispatch tasks to technicians, and provide timely status updates to customers, ensuring a smooth delivery experience and adherence to ICC processes.

Qualifications

• Must have a strong eye for detail and accuracy in processing service requests.
• Ability to work with a sense of urgency to meet customer needs.
• Clear, professional communication with customers and team members.
• Typing efficiently to enter repair orders accurately.
• Basic math to calculate service costs and make change.
• Proficient with basic computer tasks and systems.
• Valid driver's license and acceptable driving record in your state.

Responsibilities

• Answer incoming calls in a friendly, professional manner per ICC standards.
• Greet customers and identify, confirm, and resolve service concerns.
• Explain costs, timing, and next steps to customers.
• Perform vehicle walkaround to assess needs and obtain agreement.
• Prepare and write repair orders in the ADP system.
• Dispatch orders to technicians and monitor progress.
• Provide accurate estimates and obtain approvals for findings.
• Follow up with customers during service to update status.
• Deliver completed vehicles promptly and deliver excellent Customer Delivery.

Skills

Attention to detail

Urgency

Excellent communication

Typing

Math skills

Basic computer skills

Driver's license

Job description

Lithia Motors in Ann Arbor is seeking a Service Advisor to greet customers, identify service needs, and coordinate repairs through the ADP system. You will communicate costs and timelines, conduct vehicle walkarounds, and obtain customer approvals for maintenance and additional services.

In this role, you’ll manage repair orders, dispatch tasks to technicians, and provide timely status updates to customers, ensuring a smooth delivery experience and adherence to ICC processes.