Auto Service Advisor - Customer Care & Estimates

Lithia Motors, Inc; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

L0399 Suburban Chevrolet Cadillac of Ann Arbor is seeking an energetic Service Advisor to handle incoming calls, greet customers, assess needs, and manage repair orders. You will communicate costs and timelines, perform multi-point inspections, and ensure accurate documentation in our ADP system.

Ideal candidates provide clear communication, strong math skills, and a professional demeanor, with a valid driver's license and reliable transportation to a Michigan dealership location.

Qualifications

• Must demonstrate high attention to detail in every task.
• Ability to prioritize and respond with urgency.
• Strong communication with customers and team members.
• Accurate typing to enter repair orders quickly.
• Proficient math for estimating service costs.
• Basic computer literacy required to use dealership systems.
• Valid driver's license with acceptable driving record.

Responsibilities

• Answer incoming calls in a friendly, professional way.
• Explain services, costs, and timelines to customers.
• Create repair orders and estimates in ADP system.
• Walk around vehicle to assess needs and confirm concerns.
• Provide status updates during repair process.
• Close out service with delivery to customer and payment.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Driver's license

Tools

ADP system

Job description

L0399 Suburban Chevrolet Cadillac of Ann Arbor is seeking an energetic Service Advisor to handle incoming calls, greet customers, assess needs, and manage repair orders. You will communicate costs and timelines, perform multi-point inspections, and ensure accurate documentation in our ADP system.

Ideal candidates provide clear communication, strong math skills, and a professional demeanor, with a valid driver's license and reliable transportation to a Michigan dealership location.