Automotive Service Advisor - Customer Experience & Quality

Sternberg Automotive Group; Evansville (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

PTO

Life insurance

Short-term disability

Growth opportunities

Employee discounts

Family-owned

Job summary

Sternberg Automotive Group in Evansville, IN is seeking a Service Writer to join our team. The ideal candidate has automotive service advisor experience and a valid driver's license, and will meet with customers to determine needs and provide outstanding service.

You will oversee quality control, monitor vehicle progress, and support technicians. We offer a family-owned environment with benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience (preferred).
• Ability to read, write and speak English fluently.
• Multitasking and concentration under interruptions.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers to determine repair and service needs.
• Build customer relations to increase satisfaction.
• Maintain ethical standards and professional image.
• Monitor progress of each vehicle and update customers.
• Increase profitability by promoting retail sales.
• Oversee technicians, manage time, parts, and completion times.
• Participate in quality control and SOP development.
• Support SOP documentation as appropriate.

Skills

Service advisor experience

Valid driver's license

Customer service

Multitasking

Computer proficiency

English fluency

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Sternberg Automotive Group in Evansville, IN is seeking a Service Writer to join our team. The ideal candidate has automotive service advisor experience and a valid driver's license, and will meet with customers to determine needs and provide outstanding service.

You will oversee quality control, monitor vehicle progress, and support technicians. We offer a family-owned environment with benefits and opportunities for growth.