Automotive Service Advisor | Customer Care & Quality

Sternberg Automotive Group; Indiana (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k Plan

PTO

Life insurance

Short-term disability

Growth opportunities

Employee discounts

Family-owned dealership

Job summary

Sternberg Automotive Group is seeking a Service Writer with automotive service advisor experience and a valid driver’s license. The role involves meeting with customers to determine needs, delivering excellent customer service, and overseeing quality control.

You’ll monitor vehicle progress and support technicians to maximize efficiency and promote service promotions. Ideal candidates have high school diploma, English fluency, strong multitasking skills, and experience in a service advisory

Qualifications

• High school diploma or equivalent.
• Valid driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience (preferred).
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Skills

Customer service

Multitasking

English fluency

Reading & writing

Education

High school diploma or equivalent

Tools

Computers/Business machines

Job description

Sternberg Automotive Group is seeking a Service Writer with automotive service advisor experience and a valid driver’s license. The role involves meeting with customers to determine needs, delivering excellent customer service, and overseeing quality control.

You’ll monitor vehicle progress and support technicians to maximize efficiency and promote service promotions. Ideal candidates have high school diploma, English fluency, strong multitasking skills, and experience in a service advisory