Service Writer

Sternberg Automotive Group; Evansville (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

PTO

Life insurance

Short-term disability

Growth opportunities

Employee discounts

Family-owned

Job summary

Sternberg Automotive Group in Evansville, IN is seeking a Service Writer to join our team. The ideal candidate has automotive service advisor experience and a valid driver's license, and will meet with customers to determine needs and provide outstanding service.

You will oversee quality control, monitor vehicle progress, and support technicians. We offer a family-owned environment with benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience (preferred).
• Ability to read, write and speak English fluently.
• Multitasking and concentration under interruptions.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers to determine repair and service needs.
• Build customer relations to increase satisfaction.
• Maintain ethical standards and professional image.
• Monitor progress of each vehicle and update customers.
• Increase profitability by promoting retail sales.
• Oversee technicians, manage time, parts, and completion times.
• Participate in quality control and SOP development.
• Support SOP documentation as appropriate.

Skills

Service advisor experience

Valid driver's license

Customer service

Multitasking

Computer proficiency

English fluency

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Summary

We are looking for aService Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Medical and dental insurance
• 401k Plan
• PTO
• Life insurance
• Short-term disability
• Growth opportunities
• Employee discounts
• Family-owned and operated

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Validdriver's license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience (preferred)
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us

Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination.The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.