Automotive Service Advisor & Customer Experience Pro

Jiffy Lube; Easton (MD); Sur place; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Starting $16-$19/Hour - plus bonus pay

Medical, Dental, and Vision Insurance

Paid PTO & Holidays

Uniforms, Advancement

Résumé du poste

Jiffy Lube Service Advisors create a positive guest experience by delivering the highest level of customer satisfaction. In-store interactions include service recommendations, detailed information, and impartial guidance to meet guest needs.

The role includes Jiffy Lube University training and opportunities for advancement within the team. Starting pay is $16–$19 per hour plus bonus pay, with medical/dental/vision, PTO, uniforms, and a supportive team environment.

Qualifications

• Minimum 1 year experience in a dealership, automotive shop, tire center, or quick lube.
• Excellent customer service and communication skills.
• Ability to operate automotive service equipment safely.

Responsabilités

• Providing guests with exceptional and world class customer service.
• Understanding the full range of Jiffy Lube products and services.
• Capturing guests' product needs and providing updates throughout the process.
• Offering options tailored to automotive needs.
• Giving impartial advice on time and mileage recommendations.
• Performing oil changes and other preventative maintenance as required.

Connaissances

Customer service

Communication

Guest experience

Description du poste

Jiffy Lube Service Advisors create a positive guest experience by delivering the highest level of customer satisfaction. In-store interactions include service recommendations, detailed information, and impartial guidance to meet guest needs.

The role includes Jiffy Lube University training and opportunities for advancement within the team. Starting pay is $16–$19 per hour plus bonus pay, with medical/dental/vision, PTO, uniforms, and a supportive team environment.