SERVICE ADVISOR

Charlieclarknissanharlingen; Harlingen (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Dental insurance

Vision insurance

Life insurance

Employee discount

Opportunities for advancement

Job summary

A reputable automotive dealership is seeking a skilled Service Advisor to enhance customer experiences and ensure effective communication between clients and service technicians. Responsibilities include greeting customers, translating repair needs, ensuring satisfaction, and upselling services. Candidates should possess a high school diploma and a Texas Drivers License. The position offers benefits including health insurance, paid time off, and 401(k) matching. Join us to be part of a loving and supportive team environment.

Qualifications

• Must have valid Texas Drivers License
• Experience in customer service is a plus.
• Ability to upsell additional services.

Responsibilities

• Greet customers promptly and courteously.
• Translate customer needs to service techs.
• Follow up on repairs and keep clients informed.

Skills

Customer service expertise

Communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Additional education in business

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and/or Experience

• High school diploma or equivalent; additional education in business or related field is a plus.
• Valid Texas Drivers License

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

About Us

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!