Automotive Service Advisor - Customer Experience Leader

The Lia Group; Eastern Hills (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

Lia Honda Williamsville is seeking an experienced Service Advisor to join our team in Williamsville, NY. The role offers a compensation range of $70K-$100K based on production and knowledge, with benefits including comprehensive health coverage and a 401K match.

You will manage the customer experience in a fast-paced environment, relay repair details from technicians to customers, and ensure efficient use of technicians' time. A high school diploma and a clean driver's license are required.

Qualifications

• Must have strong customer service skills and a positive attitude.
• Excellent verbal and written communication abilities are required.
• Basic computer skills and a valid driver's license are mandatory.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Communicate repair information and recommendations from technicians to customers.
• Provide concierge support for owner inquiries to ensure a positive experience.
• Ensure daily technicians' time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Verbal communication

Written communication

Driver's license

Positive attitude

Fast-paced environment

Basic computer skills

Education

High school diploma or equivalent

Job description

Lia Honda Williamsville is seeking an experienced Service Advisor to join our team in Williamsville, NY. The role offers a compensation range of $70K-$100K based on production and knowledge, with benefits including comprehensive health coverage and a 401K match.

You will manage the customer experience in a fast-paced environment, relay repair details from technicians to customers, and ensure efficient use of technicians' time. A high school diploma and a clean driver's license are required.