Lia Honda Williamsville - Automotive Service Advisor

The Lia Group; Eastern Hills (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Continued education

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

Lia Honda Williamsville is seeking an experienced Service Advisor to join our team in Williamsville, NY. The role offers a compensation range of $70K-$100K based on production and knowledge, with benefits including comprehensive health coverage and a 401K match.

You will manage the customer experience in a fast-paced environment, relay repair details from technicians to customers, and ensure efficient use of technicians' time. A high school diploma and a clean driver's license are required.

Qualifications

• Must have strong customer service skills and a positive attitude.
• Excellent verbal and written communication abilities are required.
• Basic computer skills and a valid driver's license are mandatory.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Communicate repair information and recommendations from technicians to customers.
• Provide concierge support for owner inquiries to ensure a positive experience.
• Ensure daily technicians' time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Verbal communication

Written communication

Driver's license

Positive attitude

Fast-paced environment

Basic computer skills

Education

High school diploma or equivalent

Job description

Lia Honda Williamsville is seeking an experienced Service Advisor to join our team.

COMPENSATION RANGE: $70K-$100K based on production and knowledge

SIGN ON BONUS: N/A

REQUIREMENTS:

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

BENEFITS:

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.