Automotive Service Advisor: Customer Champion & Growth

Findlay Automotive Group; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Medical

Dental and Vision insurance

401K

Job summary

Findlay Automotive Group is seeking talented customer service professionals to greet customers and collect vehicle information, ensuring a positive experience for every guest. The role focuses on delivering outstanding service and clear communication regarding vehicle symptoms and next steps.

Responsibilities include monitoring progress, updating customers frequently, and clearly explaining completed work and charges.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Clearly report all vehicle symptoms as described by the customer.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer Service

Communication

Energy

Integrity

Job description

Findlay Automotive Group is seeking talented customer service professionals to greet customers and collect vehicle information, ensuring a positive experience for every guest. The role focuses on delivering outstanding service and clear communication regarding vehicle symptoms and next steps.

Responsibilities include monitoring progress, updating customers frequently, and clearly explaining completed work and charges.