Automotive Service Advisor — Customer Experience Lead

The Lia Group; Northampton (MA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401K with employer match

Paid Time Off

Paid Weekly

Life Insurance

Discounts on services and parts

Employee vehicle purchase plans

Uniforms

Job summary

Lia Auto Group is seeking an experienced Service Advisor to join our Northampton, MA team. Compensation ranges from $65,000 to $125,000 annually based on knowledge and production, with a sign-on bonus up to $2,000 based on experience and certifications.

The role focuses on overseeing service flow, communicating repair details to customers, and delivering exceptional concierge-like service in a fast-paced setting. Join us to support owner inquiries and optimize technician time.)

Qualifications

• Must have high school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude with customer service mentality.
• Enjoy working in a fast-paced environment.
• Excellent oral and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service for customers.
• Communicate repair information and recommendations from technicians to customers.
• Provide concierge support for owner inquiries to ensure a positive experience.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication

Computer basics

Driver's license

Education

High school diploma

Job description

Lia Auto Group is seeking an experienced Service Advisor to join our Northampton, MA team. Compensation ranges from $65,000 to $125,000 annually based on knowledge and production, with a sign-on bonus up to $2,000 based on experience and certifications.

The role focuses on overseeing service flow, communicating repair details to customers, and delivering exceptional concierge-like service in a fast-paced setting. Join us to support owner inquiries and optimize technician time.)