Customer Experience Lead: Service Reception & Ops

Lakeside Toyota; Metairie (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

Job summary

Lakeside Toyota in Metairie, LA, is seeking an attentive Service Receptionist to support the Assistance Service Manager. You will greet customers, organize repair orders, and keep the service lane running smoothly with proactive communication and a welcoming, professional presence.

Candidates should have strong organizational skills, basic computer proficiency, and excellent communication. Automotive industry experience is a plus but not required. This is a full-time, on-site role with benefits.

Qualifications

• High school diploma or GED required or related experience.
• Prior customer service or administrative experience preferred.
• Automotive industry experience a plus but not required.

Responsibilities

• Greeting customers warmly and direct them to the appropriate service team member.
• Help prepare and organize repair orders and service tickets for the ASM.
• Update customer on vehicle status, parts needs, or additional service recommendations.
• Check out customers for final bill. Accepting credit card information or cash.
• Assist in scheduling appointments.
• Maintain a clean, organized, and welcoming service reception area.

Skills

Friendly demeanor

Organizational skills

Multi-tasking

Communication skills

Basic computer skills

Dealership software

Education

High school diploma or GED

Tools

Dealership software

Job description

Lakeside Toyota in Metairie, LA, is seeking an attentive Service Receptionist to support the Assistance Service Manager. You will greet customers, organize repair orders, and keep the service lane running smoothly with proactive communication and a welcoming, professional presence.

Candidates should have strong organizational skills, basic computer proficiency, and excellent communication. Automotive industry experience is a plus but not required. This is a full-time, on-site role with benefits.