Service Advisor

Tamrox Automotive; Jackson, Northern (MI, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Tamrox Automotive in Michigan is seeking a Service Advisor who can greet customers, assess their needs, and ensure they receive outstanding service. You will be the face and voice of our shop, coordinating between customers and service technicians to craft accurate estimates and timely repairs.

The ideal candidate is 18+, has a high school diploma or GED, a valid driver's license, and a friendly, honest, and dependable attitude, with availability to work weekends and some holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Valid driver's license required.
• Dependable, honest and outgoing.
• Ability to work weekends and some holidays.

Responsibilities

• Schedule appointments with customers.
• Ensure effective communication between service technicians and Tamrox Automotive customers.
• Inspect vehicles and accurately diagnosing problems.
• Provide estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage.
• Preparing accurate repair orders, detailing problems and approving repairs.
• Updating customers with any service recommendations made by service technicians.
• Maintaining and enhancing knowledge of automotive maintenance and repairs.

Skills

Scheduling

Customer communication

Automotive knowledge

Friendly demeanor

Education

High school diploma or GED

Job description

Tamrox Automotive is actively seeking to fill the position of Service Advisor. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Advisors play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Tamrox Automotive customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver’s license
• Dependable, honest and outgoing
• Available to work weekends and some holidays