Automotive Service Advisor - Customer Experience & Growth

Krause Auto Group; Roanoke Rapids (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free health insurance option

401(k) with company match

HSA contributions

Dental & vision insurance

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented enviro n

Leadership development opportunities

Job summary

Krause Auto Group in Roanoke Rapids, NC is seeking a motivated Service Advisor who thrives in a fast-paced environment. You will be the main link between customers and the service team, delivering an exceptional experience while guiding repairs and timelines.

This role offers strong earning potential, comprehensive benefits, and a growth-focused culture within a family-owned dealership that promotes from within. Previous service-advisor or dealership experience is preferred.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Communication skills

Organized

Detail-oriented

Leadership

Multitasking

Customer satisfaction

Professional appearance

Tools

CRM software

Job description

Krause Auto Group in Roanoke Rapids, NC is seeking a motivated Service Advisor who thrives in a fast-paced environment. You will be the main link between customers and the service team, delivering an exceptional experience while guiding repairs and timelines.

This role offers strong earning potential, comprehensive benefits, and a growth-focused culture within a family-owned dealership that promotes from within. Previous service-advisor or dealership experience is preferred.