Automotive Service Advisor: Customer Experience Expert

McKinney Buick GMC; McKinney (TX); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Great team environment

401K with match

Health care plans

Five-day work week (closed Sundays)

Training program

Career growth

Job summary

MCKINNEY BUICK GMC in McKinney, TX is seeking a Service Advisor to own the customer experience in our service department. You will be the key point of contact, greeting vehicle owners and communicating repair processes. We welcome applicants with customer service backgrounds from retail, hospitality, or related fields.

We offer a great team environment, 401(k) with employer match, healthcare plans, a five‑day work week, and comprehensive training to help you grow within the dealership.

Qualifications

• Organized and friendly personality and professional, well-groomed appearance.
• Demonstrated ability to work well with others.
• Time management skills.
• Fantastic communication skills with your customers.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license and must be at least 18 years old.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards.

Skills

Customer service

Time management

Communication

Teamwork

Clean driving record

Job description

MCKINNEY BUICK GMC in McKinney, TX is seeking a Service Advisor to own the customer experience in our service department. You will be the key point of contact, greeting vehicle owners and communicating repair processes. We welcome applicants with customer service backgrounds from retail, hospitality, or related fields.

We offer a great team environment, 401(k) with employer match, healthcare plans, a five‑day work week, and comprehensive training to help you grow within the dealership.