Automotive Service Advisor — Elevate Customer Experience

Sonic Automotive, Inc.; Town of Texas (WI); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Mercedes Benz of Mckinney, a Sonic Automotive family dealership, is seeking an Internal Advisor to support service operations in Mckinney, Texas. You will greet customers, schedule appointments, and prepare cost estimates with accuracy, ensuring work aligns with manufacturer specifications.

The ideal candidate has a high school diploma, at least two years of dealership experience, and working knowledge of vehicle systems. ASE certification is preferred.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• ASE certification preferred.
• All applicants must be authorized to work in the USA.
• All applicants must be able to pass pre-employment testing to include background checks, MVR, drug test, credit report, and a valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides written cost estimates for labor and parts with promised time.
• Monitors repair progress and communicates changes to customers.
• Test-drives vehicles or refers to test technician as needed.
• Maintain Customer Satisfaction Index rating.
• Advise customers on vehicle care per manufacturer specifications.
• Follow safety and regulatory policies.
• Maintain professional appearance and conduct.

Skills

Customer service

Communication

Attention to detail

Safety awareness

Education

High school diploma

ASE certification preferred

Job description

Mercedes Benz of Mckinney, a Sonic Automotive family dealership, is seeking an Internal Advisor to support service operations in Mckinney, Texas. You will greet customers, schedule appointments, and prepare cost estimates with accuracy, ensuring work aligns with manufacturer specifications.

The ideal candidate has a high school diploma, at least two years of dealership experience, and working knowledge of vehicle systems. ASE certification is preferred.