Auto Service Advisor: Customer Experience Leader

Nissan of McKinney; McKinney (TX); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Great Team Environment

401K plan

Health insurance

Five-day work week

Training program

Career advancement

Job summary

MCKINNEY BUICK GMC is seeking a Service Advisor to own the customer experience in our service department. You will be the main point of contact, explaining repair processes and coordinating with technicians to ensure timely vehicle service.

We welcome individuals with customer service or hospitality backgrounds and offer a great team environment, competitive benefits, and training to help you write your success story with us.

Qualifications

• Organized and friendly personality and professional, well-groomed appearance.
• Demonstrated ability to work well with others.
• Time management skills.
• Fantastic communication skills with customers.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.
• Valid driver’s license and must be at least 18 years old.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

Skills

Customer service

Communication skills

Time management

Organized

Teamwork

Job description

MCKINNEY BUICK GMC is seeking a Service Advisor to own the customer experience in our service department. You will be the main point of contact, explaining repair processes and coordinating with technicians to ensure timely vehicle service.

We welcome individuals with customer service or hospitality backgrounds and offer a great team environment, competitive benefits, and training to help you write your success story with us.