Automotive Service Advisor

APCO Holdings; Walhalla (SC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits

Equal opportunity employer

Job summary

APCO Holdings in Walhalla, SC seeks a Service Advisor to greet customers, schedule appointments, and serve as the liaison between customers and service technicians. The role emphasizes excellent customer service, accurate cost estimates, and follow-up on repairs.

Experience is preferred but not required; compensation is based on experience and competes with the retail automotive market. The dealership offers excellent benefits and equal opportunity employment.

Qualifications

• Experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to explain repairs and costs to customers clearly.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to technicians.
• Upsell services with low-pressure, high-integrity approach.
• Provide accurate estimates of repair and maintenance costs.
• Keep customers informed of progress on repairs.
• Explain repairs and costs to customers clearly.

Skills

Customer service

Communication

Problem solving

Job description

Walhalla, United States | Posted on 09/02/2026

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than aService Advisor; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
  
• Listen to eachcustomer and clearly articulate repair needs totechs
  
• Upsellrecommended/additional services using low-pressure,high-integrity methods
  
• Provideaccurate estimates of repair/maintenancecosts
  
• Adherence todealership policy on customer vehicle care andoperation
  
• Follow up oneach repair and keep customers informed ofprogress
  
• Sell andmanage extended warranties
  
• Inspect repairquality and ensure that all work is complete
  
• Notifycustomers when vehicles are ready for pickup
  
• Review andexplain repairs and associated costs withcustomers
  
• Handle minorcustomer concerns and complaints
  
• Keep ServiceManager informed of all problems and potentialproblems
  
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experiencepreferred but not required
• Compensationis based on experience and is competitive with the retail automotive market.
• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.