Service Advisor

Germaincadillacofeaston; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health, dental and vision insurance

401(k) savings plan with employer match

Paid vacation and company holidays

Competitive wage plans

Ongoing professional development

Employee discounts

Job summary

Germaincadillacofeaston is looking for an Automotive Service Advisor in Pennsylvania. In this full-time role, you'll own the customer experience and serve as the first point of contact for clients regarding their vehicle status and repairs.

The ideal candidate has at least 2 years of experience, a strong record of driving customer satisfaction, and excellent communication skills. Germain offers competitive wages, comprehensive health insurance, and ongoing professional development.

Qualifications

• At least 2 years of experience in automotive service.
• Strong record of positive customer satisfaction results.
• Professional personal appearance.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders and act as liaison between technician and customer.
• Assist clients through the service process.

Skills

Customer satisfaction results

Multi-tasking

Communication skills

Team orientation

Self-motivation

Job description

Automotive Service Advisor

Germain Volvo North Hills

Wexford, PA

Full-Time Monday through Friday 7:15am to 5:15pm

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well‑versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Ability to multi‑task and stay organized
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self‑motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast‑paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.