Service Advisor

Germainbmw; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germainbmw is looking for a dedicated Automotive Service Advisor to deliver exceptional customer experiences in the service lane at their Wexford, PA location. This full-time role requires a professional appearance, excellent communication, and the ability to manage multiple tasks efficiently.

The ideal candidate will possess at least 2 years of experience and a strong commitment to customer satisfaction. Germainbmw offers comprehensive benefits including health insurance, 401(k) with employer match, and ongoing professional development opportunities.

Qualifications

• At least 2 years of experience in a similar role.
• Strong record of positive customer satisfaction results.
• Ability to multi‑task and stay organized.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders for customer requests.
• Act as a liaison between the technician and customer.
• Assist clients through the service process.
• Collaborate for loaner availability and warranty processing.

Skills

Customer satisfaction

Communication skills

Multi-tasking

Organizational skills

Job description

Automotive Service Advisor

Germain Volvo North Hills

Wexford, PA

Full-Time Monday through Friday 7:15am to 5:15pm

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well‑versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Ability to multi‑task and stay organized
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self‑motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast‑paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.