Service Advisor

Germainhonda Annarbor; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germainhonda Annarbor is seeking an Automotive Service Advisor responsible for managing the customer experience in the service lane. This full-time position involves answering service calls, writing repair orders, and acting as a liaison between technicians and customers.

Candidates should have at least 2 years of experience and strong communication skills. Benefits include comprehensive health insurance, a 401(k) plan, and opportunities for professional development.

Qualifications

• At least 2 years of experience.
• Strong record of positive customer satisfaction results.
• Professional personal appearance.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate for loaner availability.

Skills

Customer satisfaction

Multi-tasking

Communication skills

Teamwork

Job description

Automotive Service Advisor

Germain Volvo North Hills

Wexford, PA

Full-Time Monday through Friday 7:15am to 5:15pm

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well‑versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Ability to multi‑task and stay organized
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self‑motivated
• Able to work with little supervision
• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast‑paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.