Automotive Service Advisor - Customer Experience Lead

Germain BMW; Surprise, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Company Outings

Employee Discounts

Job summary

Germain BMW in Surprise, AZ is seeking an Automotive Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will coordinate with technicians, schedule appointments, and guide customers through the service process.

The role emphasizes strong communication, organization and a professional appearance as part of a team-driven environment.

Qualifications

• At least 2 years of experience.
• Positive customer satisfaction results.
• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, warranty processing and disclosure.

Skills

2+ years experience

Customer satisfaction

Organized and friendly

Excellent communication

Professional appearance

Team oriented

Self-motivated

Work independently

Clean driving record

Job description

Germain BMW in Surprise, AZ is seeking an Automotive Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will coordinate with technicians, schedule appointments, and guide customers through the service process.

The role emphasizes strong communication, organization and a professional appearance as part of a team-driven environment.