Automotive Service Technician: Growth, Training & Benefits

Mike Shelton - State Farm Agent; Hickory (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Hickory Toyota is seeking an Automotive Service Technician to join our service team in Hickory, NC. You will troubleshoot and repair a range of vehicles, ensuring high-quality service and customer satisfaction.

Ideal candidates bring warranty/diagnostic experience, a strong work ethic, and excellent communication skills. ASE certification and a valid driver's license are preferred. We offer competitive pay, benefits, and growth opportunities within a professional environment.

Qualifications

• Experience performing warranty and non-warranty inspections and repairs on various vehicle makes and models.
• Proven track record of achieving or exceeding goals.
• Outstanding communication skills with customers and team.
• Professional appearance and work ethic.
• Energetic, positive attitude and customer-focused mindset.
• Strong customer service skills and ability to read and comprehend instructions.
• Good judgement and safe work practices.
• Valid state driver's license with a clean driving record.

Responsibilities

• Troubleshoot customer concerns using available tools and info.
• Be courteous and professional with customers at all times.
• Assist as a secondary greeter in the service drive for unacknowledged customers.
• Stay current with service publications and terminal operations.
• Ensure timely, safe, and high-quality vehicle service on first visit.
• Address original concerns before pursuing additional sales opportunities.
• Inspect vehicles for additional sales opportunities per local/factory guidelines.
• Return the vehicle clean or cleaner than received.
• Participate in factory or in-house training programs as offered.
• Complete paperwork accurately and attach required forms to RO copy.
• Perform other duties as assigned by Service Manager or Group Leader.
• Always arrive on time in a clean uniform and ready to work.

Skills

Warranty inspections

Diagnostics

Maintenance & repair

Customer service

Communication skills

Read instructions

Problem solving

Judgement

Valid driver's license

Education

High school diploma or equivalent

ASE certification

Trade/technical school degree (preferred)

Job description

Hickory Toyota is seeking an Automotive Service Technician to join our service team in Hickory, NC. You will troubleshoot and repair a range of vehicles, ensuring high-quality service and customer satisfaction.

Ideal candidates bring warranty/diagnostic experience, a strong work ethic, and excellent communication skills. ASE certification and a valid driver's license are preferred. We offer competitive pay, benefits, and growth opportunities within a professional environment.