Service Advisor - Automotive Care & Growth Opportunity

Fox Subaru Macomb; Michigan; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Vacation

PTO

Holidays

Medical

Dental

Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term Disability

Long-Term Disability

Supplemental Life Insurance

Employee Assistance Programs

Employee Discounts

Growth and Development Opportunities

Job summary

Fox Motors in Macomb, MI is hiring a Service Advisor to join Fox Subaru Macomb. You will develop and maintain trust with customers by guiding service experiences, scheduling work, presenting repair orders, and keeping accurate records.

The ideal candidate has automotive knowledge, strong communication, and teamwork. Two to four years of related experience, plus a valid driver's license, and a passion for delivering exceptional customer experiences.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow‑up skills.
• Ability to multi‑task, prioritize, and manage time effective.
• Valid driver's license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.

Skills

Experience 2-4 years

Technology for customer experience

Communication skills

Time management

Valid driver's license

Job description

Fox Motors in Macomb, MI is hiring a Service Advisor to join Fox Subaru Macomb. You will develop and maintain trust with customers by guiding service experiences, scheduling work, presenting repair orders, and keeping accurate records.

The ideal candidate has automotive knowledge, strong communication, and teamwork. Two to four years of related experience, plus a valid driver's license, and a passion for delivering exceptional customer experiences.