Automotive Service Advisor | Customer-Centric & Growth

Tony Serra Highland Nissan; Highland Charter Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth opportunities

Job summary

Tony Serra Highland Nissan is seeking a Service Writer with automotive service advisor experience and a valid driver's license. You will meet with customers, determine needs, provide exceptional service, and oversee quality control throughout the service process.

Responsibilities include tracking vehicle progress, maintaining professionalism, and supporting profitability through sales and promotions. Equal opportunity employer and community-focused initiative are noted in the job description.

Qualifications

• High school diploma or equivalent required.
• Valid commercial driver’s license (CDL) and clean driving record.
• Accredited service advisor training in customer satisfaction and quality control.
• Automotive service advisor experience.
• Fluent reading/writing/speaking of English.
• Ability to stay focused and handle interruptions.
• Multitasking across tasks and customers.
• Proficient use of computers and business systems.

Responsibilities

• Meet with customers to determine repair and service needs.
• Build customer relationships to increase satisfaction.
• Maintain standards of ethics, image, orderliness, and customer service.
• Monitor vehicle progress and provide frequent updates to customers.
• Help maximize sales and retail promotions for profitability.
• Oversee technicians, manage time, parts, and job completion times.
• Participate in quality control and SOP development as appropriate.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Valid CDL license

Job description

Tony Serra Highland Nissan is seeking a Service Writer with automotive service advisor experience and a valid driver's license. You will meet with customers, determine needs, provide exceptional service, and oversee quality control throughout the service process.

Responsibilities include tracking vehicle progress, maintaining professionalism, and supporting profitability through sales and promotions. Equal opportunity employer and community-focused initiative are noted in the job description.