Automotive Service Advisor: Customer Care Leader

Grand Blanc Nissan; Grand Blanc (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth opportunities

Job summary

Grand Blanc Nissan in Michigan is seeking a Service Writer to join our team. The ideal candidate has automotive service advisor experience, strong customer service and communication skills, and a valid driver's license.

We offer comprehensive training and a rewarding career path within our dealership. The role involves meeting with customers, diagnosing service needs, coordinating with technicians, and ensuring high standards of customer satisfaction and ethical business practices.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean record.
• Positive disposition and good customer service mindset.
• Family with automotive service experience is a plus.

Responsibilities

• Meet with customers and determine their repair/service needs.
• Build customer relations to increase satisfaction.
• Maintain ethical standards, professional image, and good relations.
• Monitor vehicle progress and update customers frequently.
• Increase profitability by promoting services and retail promotions.
• Oversee technicians, manage time, parts, and job completion.
• Participate in quality control and SOP development as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Computer proficiency

Valid driver's license

Education

High school diploma or equivalent

Job description

Grand Blanc Nissan in Michigan is seeking a Service Writer to join our team. The ideal candidate has automotive service advisor experience, strong customer service and communication skills, and a valid driver's license.

We offer comprehensive training and a rewarding career path within our dealership. The role involves meeting with customers, diagnosing service needs, coordinating with technicians, and ensuring high standards of customer satisfaction and ethical business practices.