Payne Weslaco Ford Service Advisor

payneautogroup; Weslaco (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Weslaco Ford is seeking a Service Advisor to assist customers with vehicle service needs and ensure satisfaction. You will greet customers, schedule appointments, explain required services, and provide estimates. The role requires strong communication, automotive knowledge, and computer skills, in a fast-paced environment.

Join a team focused on exceptional customer service and build lasting customer relationships while staying current with manufacturer recommendations and service procedures.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in customer service, preferably automotive service.
• Strong communication and interpersonal skills; computer proficiency.

Responsibilities

• Greet customers and determine their service needs.
• Schedule service appointments and communicate throughout the process.
• Advise on necessary services based on inspections and manufacturer recommendations.
• Provide estimates for services and obtain customer approval.
• Coordinate with technicians to ensure timely completion.
• Resolve customer complaints professionally.
• Maintain customer records and service history in the system.
• Stay updated on product knowledge and service procedures.

Skills

Customer service

Communication skills

Automotive knowledge

Multitasking

Computer proficiency

Education

High school diploma

Associate degree preferred

Job description

Job Summary:

We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction.

Qualifications:

• High school diploma or equivalent required; associate degree preferred
• Previous experience in a customer service role, preferably in an automotive service environment
• Strong communication and interpersonal skills
• Knowledge of automotive systems and maintenance services
• Ability to multitask and work in a fast-paced environment
• Proficiency in computer systems and software

Responsibilities:

• Greet customers and assist them with determining their service needs
• Schedule service appointments and communicate with customers throughout the process
• Advise customers on necessary services based on vehicle inspections and manufacturer recommendations
• Provide estimates for services and obtain customer approval
• Coordinate with technicians to ensure timely completion of services
• Resolve customer complaints and issues in a professional manner
• Maintain customer records and service history accurately in the system
• Stay updated on product knowledge, manufacturer updates, and service procedures

Additional Requirements:

• Valid driver's license (at least 3 consecutive years) and clean driving record
• Willingness to participate in training and development opportunities
• Ability to work a flexible schedule, including weekends
• Commitment to providing exceptional customer service and building customer loyalty.