Customer-Centric Auto Service Advisor

Wynne-Ford; Hampton (VA); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Legal Resources and Identity Theft

Short/Long Term Disability Insurance

Critical Illness Plan

401(k) Retirement Savings Plan + Co. 0

Paid time off (PTO) & paid holidays

Paid Training

Employee vehicle purchase plans

Discounts on partsand services

Job summary

Wynne Ford in Hampton, VA seeks an Automotive Service Advisor who will be the primary contact between customers and our service team. You will diagnose needs, provide clear estimates, and coordinate with technicians to deliver timely repairs and maintenance.

You will greet customers, explain repairs, schedule appointments, manage workflow, and follow up on status and feedback. The role emphasizes customer satisfaction, teamwork with the parts and service teams, and promoting additional services

Qualifications

• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• The ability to communicate with technicians, customers, and management.
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision.

Responsibilities

• Greet customers promptly and warmly when they arrive for service appointments.
• Listen carefully to customer concerns and describe vehicle problems accurately to the service team.
• Provide detailed estimates, discuss service options, and explain necessary repairs clearly and professionally.
• Schedule service appointments and manage the service lane workflow efficiently.
• Follow up with customers regarding service status, approvals, and post-service feedback.
• Maintain accurate records of customer interactions, transactions, and vehicle service history.
• Work collaboratively with technicians and parts department to ensure quality and timely service.
• Promote additional services and products that benefit customers and align with dealership goals.
• Maintain NPSscores at or above company standards.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Problem-solving

Teamwork

Independence

Job description

Wynne Ford in Hampton, VA seeks an Automotive Service Advisor who will be the primary contact between customers and our service team. You will diagnose needs, provide clear estimates, and coordinate with technicians to deliver timely repairs and maintenance.

You will greet customers, explain repairs, schedule appointments, manage workflow, and follow up on status and feedback. The role emphasizes customer satisfaction, teamwork with the parts and service teams, and promoting additional services